Delegation FAQs

Click the links for answers


Rates, costs and discounts
 Will I get the early bird rate if I register before the cut off date?
What is the difference between Alliance partner and BioPartner member registration?
Can I call or email you to get registered?
What other costs should I consider?

My Invoice
When will I receive my invoice?
What are the payment terms?
Can I pay by credit card?
What will my invoice include?
Will my invoice be emailed direct to me?
Will I pay VAT?

My partnering account and my online profile
How do I receive confirmation of my registration and partnering details?
How do set my availability and book meetings at the conference?
Why does my profile appear on 2 different websites?
Who sees my profile?
I don't want to receive emails from other delegation members
How do I send a message to another delegation member?

My Optional extras
What online networking is available at the conference?

Rates, costs and discounts

  • Rates are shown on the event registration page linked from http://biopartner.co.uk/events. The early bird rate applies until the advertised date and then increases by €200.
  • We offer higher level discounts to members of our Alliance partners, for selected events. (BIA, Bionow, MedCity, MediWales, OBN, One Nucleus, PLG, SEC). Each organisation (like our own BioPartner programme) has its own package of benefits.
  • We are not able to discuss your registration or invoice on the phone and we need to record your details and agreement to T&Cs in our online system, so please register online and email us with any query.

My invoice

  • Our invoices are usually sent out on the first Friday following your registration, as email attachments from our online finance system. Our members receive extended payment terms.
  • Payment terms are 15 days, or 30 days members, 5 days new accounts. If you have exceeded these terms in the past we may ask for a PO number or payment before we accept your registration.
  • Charges levied by credit card merchants would make our business as a non-profit trade body unsustainable. We prefer payment by bank transfer, but you can request a credit card invoice with a 3% surcharge.
  • Your invoice will include everything you have requested.
  • Your invoice will be emailed to you and/or your named assistant or finance contact.
  • We are obliged by law to charge UK VAT on all invoices for all service elements, and in-country EU VAT for conference entry and accommodation.
    NB For digital events, we are able to apply the reverse charge rule and so VAT is not payable.

My online profile

  • Your partnering login details are sent directly from PartneringOne. If you do not receive the email, you can ask us to look up your username and password.
  • Login to the PartneringOne website to set your  availability and publish your profile, which will be linked from the dedicated UK Delegation page. We recommend blocking out the first and last timeslots to avoid an unmanageable schedule.
  • In addition to your partnering profile, we offer promotion of your company in our own delegation directory. This is not linked to the conference website.
  • The directory is publicly visible and the link is circulated to overseas networks and all UK attendees, and appears on several BioPartner web pages.
  • To update your profile or communicate with other delegation members: Request (reset) a password at the login area. Open your Account and click your name at the left of the page to open your personal details edit form. When logged in, use the Search function to find someone, then click 'send message'.

My Optional extras

  • Networking opportunities are listed at the Networking Programme menu item above.
  • We will assist and match up our members wherever possible.  

 

Any other questions? Send them here for inclusion and an answer by email